Refund Policy

At WillowQuarter, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines the circumstances under which refunds may be granted for purchases made through our website willowquarter.sbs or directly from our pizzeria located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Right to Cancel
You have the right to cancel your order within a reasonable timeframe, not exceeding 10 minutes after placing the order. If you wish to cancel your order, please contact us immediately at +44 20 7946 0958. If the order has not yet been prepared, we will cancel the order and issue a full refund in the original form of payment.

Incorrect or Damaged Orders
If you receive an order that is incorrect or damaged, please report this issue to us within 2 hours of receipt by calling +44 20 7946 0958. We will investigate the issue and, if we are at fault, we will offer the choice of either (a) a full refund to your original form of payment or (b) a replacement delivery at no additional cost.

Quality Concerns
We stand behind the quality of our food. If you are dissatisfied with the quality of your pizza or any other menu item, please contact us within 4 hours of your purchase. We will require details of the concern, and we may request photographic evidence for our records. Upon review, we may either offer a full refund or a replacement, at our discretion.

Non-Refundable Items
Certain sale items or promotional deals may be marked as non-refundable. In such cases, we will not be able to offer a refund. Additionally, any customized or special-order items, unless they arrive damaged or incorrect, are also non-refundable.

Refund Processing
Once your refund request is approved, we will process it within 7 business days. Depending on your bank or credit card company, it may take an additional 3-5 business days before the refunded amount is reflected in your account. Refunds will be issued in the original form of payment, which is £.

Modifying Orders
If you wish to modify your order after it has been placed, please contact us within 5 minutes at +44 20 7946 0958. We will do our best to accommodate your request, however, modifications may not always be possible due to the order already being in process.

Exchanges
We do not offer exchanges on any items. If you have an issue with your order, please follow the guidelines outlined in this policy regarding incorrect or damaged orders and quality concerns.

Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at +44 20 7946 0958. Our customer service team will be glad to assist you.

This policy is subject to change without notice and was last updated on January 1, 2023. Your continued use of willowquarter.sbs after any changes to this policy constitutes your acceptance of the new terms.